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Beware of Fraudulent Text Messages and Phone Calls

We will never ask for your online banking username, password, and/or debit card pin #. If you receive a request like this, it is likely a scammer trying to trick you. Do not click on any link sent via text message. If you have provided the information, please contact us immediately.

Contact Us

Easy ways to reach us and get your questions answered.

Need Help?

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Call us Toll-Free:

855.629.7618

You can reach our Client Services and Solutions specialists by calling 855.629.7618.

Associates are available:
7 am (MT) - 6 pm (MT), Monday - Friday
8 am (MT) - 1 pm (MT), Saturday.

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Our banking centers are happy to help, get started by visiting our locations page to search for a location near you, or scheduling an appointment online.

Have you lost your debit card or suspect fraudulent activity on your card?

During business hours, please call our Client Services and Solutions team at 855.629.7618, or send us a secure message through Online Banking. After hours, call 855.629.7618 and select “Option 7” to speak with Client Support.

Please note, our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 855.629.7618 to order your new debit card

Write to Us

If you believe there is an error or are requesting information on your loan, write us at Hillcrest Bank, a division of NBH Bank, Attention: Loan Operations, PO Box 26528, Kansas City, MO 64196-6528. In your letter, give us the following information: your name and account number and a description of the error or a description of the information you are requesting.

Ask Us a Question

  • To ensure your account information is protected, sign in to Online Banking to send a secure message. If you do not have access to Online Banking, enroll today.
  • For general information, please review our Frequently Asked Questions.
  • If you still need assistance, call us at 855.629.7618 to reach a Client Services and Solutions specialist.

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